Managed network infrastructure
Keep network responsibilities clear and maintenance planned.
Services
Infrastructure support
Plan maintenance and support around how your team works.
How an engagement runs
What we’ll cover
Identify the devices, systems, and vendors that need support.
Agree on patching, configuration reviews, and escalation procedures.
Document support hours, response targets, and exclusions before work begins.
The work
What proactive support covers
Patching and updates
A planned schedule for operating system, firmware and application updates on the systems in scope, with testing and maintenance windows agreed in advance.
Configuration reviews
Periodic checks that devices and systems still match the agreed configuration, so drift and forgotten exceptions are caught before they become problems.
Escalation procedures
Clear routes for reporting issues, escalating to vendors, and keeping your team informed, documented before work begins.
Scope
A scope you can review
Your proposal defines the systems covered, deliverables, responsibilities, timeline, and fees. Work begins after the scope and required authorization are agreed. Any ongoing coverage or response commitments are specified in the service agreement.
- Systems covered
- Deliverables
- Responsibilities
- Timeline
- Fees
After the work
Useful next steps
The aim is to help your team understand the findings and decide what to address first. Remediation assistance and retesting can be discussed as part of the engagement.
Questions
Common questions
How is proactive support different from break-fix IT?
Break-fix responds after something fails. Proactive support plans patching, reviews and maintenance in advance to reduce failures and security gaps, with support hours, response targets and exclusions agreed in writing.
Which systems can be included?
The devices, systems and vendors that need support are identified at the start and listed in the proposal; anything outside that list is out of scope unless added.
Do you support small offices?
Engagements are scoped to the environment, so the size of the office or team shapes the proposal rather than ruling it out.
Start a conversation
Your next step.Let’s make it clear.
Tell us about your environment and priorities. We’ll discuss the scope and outline the next steps.