Infrastructure support
Plan maintenance and support around how your team works.
Services
Managed network infrastructure
Keep network responsibilities clear and maintenance planned.
How an engagement runs
What we’ll cover
Review your network inventory, topology, and current support arrangements.
Agree on maintenance, monitoring, change management, and escalation responsibilities.
Define coverage hours, reporting, and service terms in your proposal.
The work
What a managed network arrangement covers
Monitoring and maintenance
Routine monitoring of the network devices and links you depend on, firmware and configuration maintenance, and planned work scheduled around your operations.
Change management
How changes to firewalls, switches, wireless and remote access are requested, approved, made and recorded, so the network stays documented and changes do not open new gaps.
Escalation and vendors
Who is contacted when something fails, how issues are escalated to internet providers and hardware vendors, and how incidents are reported back to your team.
Scope
A scope you can review
Your proposal defines the systems covered, deliverables, responsibilities, timeline, and fees. Work begins after the scope and required authorization are agreed. Any ongoing coverage or response commitments are specified in the service agreement.
- Systems covered
- Deliverables
- Responsibilities
- Timeline
- Fees
After the work
Useful next steps
The aim is to help your team understand the findings and decide what to address first. Remediation assistance and retesting can be discussed as part of the engagement.
Questions
Common questions
Which hours and response times are covered?
Coverage hours, response targets and exclusions are set out in your proposal and service agreement, based on what your organization needs. Nothing is assumed until it is written down.
Can you work alongside our internal IT team or current provider?
Yes. Responsibilities are agreed up front, so it is clear what your team, any existing provider and Fortress each look after.
What do you need to get started?
An inventory of network devices and links, current support arrangements and contracts, network diagrams if you have them, and the people who approve changes.
Start a conversation
Your next step.Let’s make it clear.
Tell us about your environment and priorities. We’ll discuss the scope and outline the next steps.